Terms of Use

Terms of Use

Last updated: April, 2024

1. Acceptance of Terms

By accessing and using this website (“Site”), including purchasing ferry tickets or related services, you agree to be bound by these Terms of Use. If you do not agree, please do not use our Site.

2. Services Provided

Ontario Ferries (“we”, “our”, “us”) operates this Site to provide:

  • Information about ferry schedules, fares, and services.

  • Online ticket reservations and purchases.

  • Updates and communication regarding your bookings.

We reserve the right to modify, suspend, or discontinue any part of our services at any time without notice.

3. Eligibility

You must be at least 18 years old to purchase tickets through our Site. By completing a booking, you confirm that you have the legal authority to enter into binding agreements on behalf of yourself and any passengers you represent.

4. Ticket Purchases & Payments

  • All fares are listed in Canadian dollars (CAD) unless stated otherwise.

  • Full payment is required at the time of booking.

  • After payment, you will receive a confirmation email with a secure link to provide passenger and vehicle details.

  • Tickets are valid only for the dates and times shown on the booking confirmation.

5. Cancellations & Refunds

  • Cancellations and changes may be subject to fees.

  • Refunds, if applicable, will be processed according to our Cancellation Policy (provided at checkout).

  • We are not responsible for missed departures due to late arrival at the terminal.

6. Passenger Responsibilities

  • Passengers must present valid identification and booking confirmation before boarding.

  • You are responsible for providing accurate passenger and vehicle details when requested.

  • All passengers must comply with safety instructions and crew directions.

7. Vehicles & Cargo

  • Vehicles transported must meet safety and size requirements.

  • Dangerous goods, hazardous materials, and prohibited items are not allowed onboard.

  • The company reserves the right to inspect vehicles and refuse transport if safety regulations are not met.

8. Limitation of Liability

We strive to ensure safe and timely operations; however, we are not liable for:

  • Delays, cancellations, or rescheduling caused by weather, technical issues, or other unforeseen circumstances.

  • Indirect or consequential damages arising from use of our services.
    Our liability is limited to the value of the ticket purchased.

9. Intellectual Property

All content on this Site, including text, graphics, logos, and images, is the property of Ontario Ferries or its licensors. You may not reproduce, distribute, or use our content without prior written consent.

10. Privacy

Your use of this Site is also governed by our [Privacy Policy], which explains how we collect and use personal information.

11. Governing Law

These Terms of Use are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes will be subject to the exclusive jurisdiction of Ontario courts.