Privacy & Cookie Policy

Privacy & Cookie Policy

Last updated: April, 2024

1. Introduction

Ontario Ferries (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By purchasing tickets or using our site, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

  • Personal details: name, email address, phone number, billing address.

  • Passenger details: names, ages, and categories (adult, senior, child, infant).

  • Vehicle details: type of vehicle, license plate, size, and any special transport requirements.

  • Payment details: processed securely by our third-party payment provider (we do not store full credit card numbers).

  • Technical data: IP address, browser type, and cookies for analytics and site functionality.

3. How We Use Your Information

Your information may be used to:

  • Process and confirm your ticket purchase.

  • Send you booking confirmations, receipts, and secure links for passenger/vehicle details.

  • Provide customer support and respond to inquiries.

  • Improve our services, website performance, and security.

  • Comply with legal obligations.

4. Sharing of Information

We do not sell your personal information. We may share it only with:

  • Service providers: such as payment processors, hosting providers, and customer support tools.

  • Government or regulatory authorities: where required by law or for safety/security reasons.

5. Data Security

We use industry-standard measures to protect your information, including secure payment processing and encryption protocols. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We keep your information only as long as necessary to:

  • Fulfill your booking and provide related services.

  • Meet legal, tax, or regulatory requirements.
    After this period, your information will be securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or correct your personal data.

  • Request deletion of your data, subject to legal obligations.

  • Withdraw consent to marketing communications at any time.

Requests can be made via the contact details below.

8. Cookies & Tracking

Our website uses cookies to improve functionality and analyze traffic. You may disable cookies in your browser settings, but some features of the site may not work correctly.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

10. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect data from children without parental consent.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.